1
Re:amaze
Customer Support · same category
+60NPS
6 mentions
Ecommerce helpdesk for scaling support without the overhead
Top theme: Support Operations & WorkflowWhat users say →
Zendesk Alternatives: What Real Users Recommend
Zendesk (Customer Support) scores -13 NPS in online sentiment. Here are the alternatives real DTC operators actually discuss online — ranked by real-user sentiment, not by who paid for placement.
2
Richpanel
Customer Support · same category
+43NPS
68 mentions
AI-powered helpdesk for ecommerce, priced to take on Gorgias.
Top theme: AI Capabilities & AutomationWhat users say →
3
Kustomer
Customer Support · same category
+18NPS
24 mentions
AI-native customer service CRM for high-volume support teams
Top theme: Funding & InvestmentWhat users say →
4
Gorgias
Customer Support · same category
+12NPS
69 mentions
Ecommerce helpdesk with AI agents baked into your store's order data.
Top theme: Competitive Landscape & AlternativesWhat users say →
Frequently asked questions
What is the best Zendesk alternative according to real users?
Among the alternatives DTC operators actually discuss, Re:amaze currently has the strongest Public NPS (+60). The right choice still depends on your stack and priorities.
How does Zendesk itself rate with real users?
Zendesk has a Public NPS of -13 from 157 real people talking about it over the last 12 months.